The City Of Collegedale's Board of Commissioners requested a Comprehensive Management Review from the Municipal Technical Advisory Service from the University of Tennessee.

The study is done for cities wanting to improve the overall quality and efficiency of their municipal operations.

On Monday night, November 18, Mayor Katie Lamb presented the Commissioners and City Manager with copies of the final report from MTAS. 

Consultants were on hand to present the findings to the board at the meeting.

Collegedale Public Works and the Police Department were selected for the intensive study.

MTA's Rex Barton and David Moore, police management consultants conducted the study of the Collegedale Police Department.

The CMR focused on the following:
• Overall effectiveness of the police department in delivering police services for the citizens and visitors of Collegedale;
• Morale and satisfaction of employees of the Collegedale Police Department;
• Readiness capability of equipment and fleet of the police department;
• Effectiveness of the department’s training program.

After interviewing all members of the Collegedale Police Department, MTAS Consultants made six recommendations including 1) Initiate a Strategic Planning process, 2) Pursue law enforcement accreditation, 3) City Manager attend Roll Call Meetings monthly, 4) Publish a regular department annual report, 5) Enhance the departmental website and establish Social Media presence, 6) Develop Citizens Police Academy.

The consultants’ study revealed that a very small number of officers have regularly complained to one or more board members about police department management decisions. In fact, the vast majority of the police officers have few issues with the management of the police department or the City.

Barton and Moore concluded the findings of their report stating, “the Collegedale Police Department is well equipped and well trained.

 Aside from a very small number of officers, the employees are satisfied with the department and the city.

 Every organization has hiccups, and this department has experienced some. It appears they have been investigated and appropriate action has been taken.”