There's nothing that could possibly soften the blow of dropping a phone down a storm drain. That is, unless a brave Chick-fil-A employee climbs underground to retrieve it ... and then gives you a hug.

In addition to being a source of crispy chicken sandwiches, Chick-fil-A also has a reputation for employees that go above and beyond. From a manager going above and beyond his call of duty to fix a WWII veteran's flat tire to the staff member manning the drive-thru window holding onto a customer's forgotten change, the good deeds are as excessive as the lines at lunch. It's no wonder it's earned the title of America's favorite fast-food chain.

The most recent instance of exceeding customers' expectations occurred at a Chick-fil-A in Fredericksburg, Virginia on Oct. 1 when Shauna Hall entered the restaurant in a panic after dropping her phone. Hall, who posted her experience on Facebook later that day, said she'd dropped her phone taking her son out of the van, only to watch it bounce right into the storm drain. After failing to see or reach it herself, Hall went into the restaurant to request help.

Turns out, she came to the right place.

"She was nearly in tears when she came in and she was asking for a manager to help," Seth Ratliff, the employee who rescued Hall's phone from a manhole, told TODAY Food. "Compassion just took over and I just wanted to help."

Read the full story on TODAY's website.