Officials gave an update on the status of water restoration efforts for Tennessee American Water customers in the Chattanooga area.

Hamilton County emergency personnel say they expect the boiling advisory to be lifted "throughout the day," but didn't give a specific timetable. They say a map will be released.

Officials say over 80% of customers have their water restored, but restoration to places in higher elevations is taking longer.

Officials say they're not focused on the evaluation of the cause but solely on restoring service to customers.

Officials say they're reducing their assets as water is restored for more people, but they do have additional fire trucks and water tankers on hand in case of fire emergencies.

Officials say affected residents may have accidentally left water faucets on during the water outage, so they're advising people to make sure their faucets are turned off.


PREVIOUS STORY: Tennessee American Water says water is slowly being restored to areas affected.

TAW says the problem was fixed around 4:00 a.m. on September 14.

The water utility anticipates water to be fully restored by late into the night and the Boil Water Notice for customers to be lifted by the end of the weekend.

TAW created a zone map that shows areas affected. They will lift the Boil Water Notice by zone.

TAW says to follow their social media for updates on the Boil Water Notice.




PREVIOUS STORY: Tennessee American Water says repair work to the broken water main is now complete. Residents should expect service to be restored later today.

The boil water advisory is still in place.

Hamilton County EMS officials and Tennessee American Water held a press conference at 8:00 p.m. on Friday to update the public on the current water crisis.

EMS spokesperson Amy Maxwell says tanker trucks and fire crews from surrounding counties and cities have been strategically placed in areas affected by the water outage so they can respond to emergencies.


TAW outage map shows areas in RED are without water.

TAW spokesperson Daphne Kirksey says repairs to the water main break began this evening and crew will be working around the clock. She says repairs should be finished by Saturday morning if all goes well.

Kirksey says even if the repairs are finished by Saturday morning, it will take sometime to restore water to customers, due to the process of turning on the water system.

Kirksey strongly encouraged all Tennessee American Water customers to follow the Boil Water Advisory and the tips provided for it on the company's website.

Kirksey also asked that all customers conserve water as much as possible.

Stay with the WRCB app for updates to this story.

PREVIOUS STORY Even with crews working away, the outage is expected to last much longer than originally anticipated. 

A voluntary boil-water advisory is in place to ensure an additional safety measure. Also, voluntary water conservation efforts are urged.

Police and other agencies are supplying water to residents in need. Six water distribution sites were set up in parts of the city. Water will be given away until 8:00pm, and will resume Saturday at 8:00am.

At the Hamilton County Jail, extra water and portable toilets have been brought in to help with inmates' needs.

All of the area's hospitals report to Hamilton County Emergency Services they have adequate pressure to attend to patients' needs.

"It's very important to use to get water back on soon," said Tennessee American Water Director of Engineering Kurt Stafford in an afternoon news conference.

PREVIOUS STORY: In a morning news conference Friday, Tennessee American Water's Kurt Stafford explained what happened in the large water main break Thursday night.

A planned project on a 1960's era 36-inch water main resulted in an unexpected break, leaving a large portion of Chattanooga will little or no water. The 36-inch main is among the largest in the water system.

The outage could last as long as 24 hours for those at higher elevations. Crews are working to restore water, but residents at lower elevations may see the restoration of service in a shorter time span. 

Some 35,000 connections/customers have been affected by the outage.

There is no need to boil water at this time, officials say.

Residents are asked to voluntarily conserve water. 

Restaurants without an adequate water supply to properly sanitize and clean dishes, utensils and surfaces are asked to close for the public's safety.

Hamilton County EMS spokesperson Amy Maxwell said that the top priority are local hospitals. Large amounts of drinkable water are being brought in to aid residents and those affected.

The surrounding counties on standby to help provide help in the outage.

All Hamilton County schools dismissed early Friday because of the break. All Hamilton County government offices have been closed because of the break.

Signal Mountain is also affected.

Chattanooga City Court (including Traffic Court) will be closed today. Cases scheduled for today's hearing will be heard next Friday, September 20.  Other city buildings being closed on Friday are:

  • City Hall, 101 E. 11th Street
  • City Hall Annex, 100 E. 11th Street
  • Chattanooga Public Library Downtown Branch, 1001 Broad Street
  • Development Resource Center, 1250 Market Street
  • WellAdvantage Center, 620 E. 11th Street
  • Paul Clark Building, 900 E. 11th Street
  • Internal Audit, 1001 Lindsey Street
  • Workforce Development, 1001 Lindsey Street
  • Westside Head Start, 501 W. 12th Street
  • Youth and Family Development Administrative Offices, 501 W. 12th Street
  • Avondale YFD Center, 1305 Dodson Avenue
  • Bessie Smith Cultural Center, 200 M.L.K Boulevard
  • Champions Club Tennis Center, 1096 Lupton Drive
  • Carver YFD Complex, 600 N. Orchard Knob
  • City Council Building, 1000 Lindsey Street
  • East Chattanooga YFD Center, 2409 Dodson Avenue
  • East Lake YFD Center, 3601 Dodds Avenue
  • Fleet Garage - 12th Street, 904 E. 12th Street
  • Fleet Garage - Amnicola, 3102 Aminicola Highway
  • Frances B. Wyatt YFD Center, 406 Colville Street
  • Facilities Management Building, 274 E. 10th Street
  • Main Street Warehouse, 1815 E. Main Street
  • Glenwood YFD Center, 2610 E. 3rd Street
  • John A. Patten YFD Center, 3202 Kelly's Ferry Road
  • North Chattanooga YFD Center, 406 May Street
  • Outdoor Chattanooga, 200 River Street
  • South Chattanooga Complex, 1151 W. 40th Street
  • Traffic Operations Building, 1010 E. 11th Street
  • Warner Park Concession - Cooke Field, 301 N. Holtzclaw Avenue
  • Warner Park Fieldhouse, 301 N. Holtzclaw Avenue
  • Warner Park - Frost Stadium, 1101 McCallie Avenue
  • Watkins Street Facility, 1170 S. Watkins Street

The Tennessee Aquarium is also closed. 

PREVIOUS STORY: Tennessee American Water says a water main break has left some downtown Chattanooga businesses without water Thursday night.

A TAW spokesperson says the break happened near TAW’s plant, which is located at 109 Wiehl Street.

The spokesperson says customers in downtown and North Chattanooga may experience low to no water pressure.

Crews are working to restore water service as safe and quickly as possible.

Stay with the WRCB app for updates to this story.