Erlanger Health System officials say area residents have received spoof calls from companies and businesses that are not associated with the hospital.

A spokesperson for Erlanger says calls coming from a 423 area code and a 778 prefix are coming from computerized systems from other databases and phone lists that are not affiliated with the hospital.

Erlanger officials want to remind the community that the hospital does not make cold calls to sell services.

Officials say no patient information has been compromised.

Jim Winsett with the Better Business Bureau (BBB) says the best way to combat spoof calls is to simply not answer the phone.

"Don’t answer calls you’re not expecting. Let the message machine or whoever your telephone service is with to accept the message and you listen to it. If it is important then follow up on it,” advises Winsett.

The Federal Communications Commission also suggests residents should never give out personal information such as a social security number or a password to an account.

Residents should use caution if you're being pressured for information or an immediate payment and if you do answer the phone from a spoof call.

Do not respond to any questions, especially those that can be answered with yes.

Winsett says to always use your best judgment when answering the phone.

If you get a call from a number that begins with “423-778” and is not related to Erlanger business or patient care, please report it to the Federal Communications Commission (FCC).

You can contact the FCC at 1-888-CALL FCC (225-5322) or report the call online.

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