Chattanooga Gas is joining forces with companies across North America to protect customers against utility scams.

In honor of "Utility Scam Awareness Day" on November 14, the Utilities United Against Scams collaboration was born.

The initiative supports a week-long campaign designed to expose the tactics scammers use to steal money from customers and provide advice on how they can protect themselves.

Although there are several scam tactics, a common one involves a customer receiving an unsolicited phone call from an individual who falsely claims to be a company representative.

According to Chattanooga Gas, the scammer warns that the company will disconnect the customer’s natural gas service if a payment is not made within a specific timeframe.

Other common tactics include scammers duplicating a company’s upfront Interactive Voice Response system, so when customers call back phone numbers provided by the scammer, it appears to be legitimate.

Some of these scammers also use caller ID spoofing to replicate a company’s customer service number. 

Scammer Red Flags: 

  • If the individual becomes angry or irritated with you regarding payments.
  • If the individual instructs you to purchase a pre-paid debit or credit card, then call him or her back to supposedly make a payment to the company.
  • The individual asks you for the prepaid card’s receipt number and/or PIN number 

Chattanooga Gas will never demand payment by one method such as a prepaid debit/ATM card or checking account, and contractors/employees of Chattanooga Gas will always identify themselves or carry employee identification on their person. 

Any customer who has doubts about the legitimacy of any call from Chattanooga Gas, especially one in which payment is requested should call us directly. If you feel uncomfortable and know you have an outstanding balance that needs to be resolved, hang up and call us directly.


For information about natural gas safety, visit the Chattanooga Gas website.