Chaplains provide comfort in a time of need.

They are a sympathetic ear during some of the most difficult and stressful times in life.

“I think that different people are trained for different specialties. I think there are people who are trained for infants and adults. I find that I'm trained for end of life care,” Phyllis Borchert said.

Borchert is the Chaplain and Spiritual Care Coordinator for Hospice of Chattanooga at the Hospice Care Center.

She works with patients who are nearing the end of their lives and their family members each day.

“I don't find it difficult. I find it as a blessing and an honor to walk with families during this time in their journey that I can be with them and provide the care and comfort that they need at this time,” said Borchert.

She says becoming a chaplain is a calling.

“It's my ministry. It's my passion being with these families. I started out in trauma, and I've moved to find a home in hospice care. My only regret is that I didn't start it earlier, but I have found my way here to hospice,” Borchert said.

In addition to spiritual talks, Borchert plays music for the patients and families.

Borchert offers spiritual and emotional care to people of different faiths.

“They will call in the middle of the night sometimes when we have a patient death, and they have bonded and connected with Phyllis, and so she is great. She will pick up that phone at 3 o'clock in the morning, and she will talk to that patient family. She will even come down here if she needs to,” Patient Director Carey Brock said.

Borchert is there for people during some of the hardest moments of life, and she is someone that patients’ family members will likely remember for the rest of theirs.