Walker County couple gets $877 water bill - WRCBtv.com | Chattanooga News, Weather & Sports

3 ON YOUR SIDE

Walker County couple gets $877 water bill

Posted: Updated:
WALKER COUNTY, GA (WRCB) -

Several Walker County residents are facing unusually high water bills this month, and they're trying to figure out why. But the water company, says there's nothing they can do. 

Shauna Gallahar and her boyfriend moved into their first home in Walker County 10 months ago. They received their latest bill on Tuesday, which says they used 190,000 gallons of water. That would fill more than six average-sized swimming pools.

"That would be showing in our yard in our house I mean that’s a huge amount of water," said Gallahar. 

Gallahar says they typically pay about $30 for water, but this month's bill showed the couple owed $877.65. 

"Anyone would be frustrated. This is more than our mortgage now. Our lowest bill has now went above our mortgage. That's just mind boggling," said Gallahar. 

Gallahar says employees with the water company calibrated their water meter Friday afternoon, and those officials say it worked fine. 

"I wasn’t saying the meter was wrong; I think it’s correct. I just don’t think it’s been read in a long long time." 

Channel 3 reached out to an employee with the water company, Michael Wade, who refused to go on camera. He says Gallahar has a leak, but doesn't know where. 

Gallahar is not convinced.

"We’ve even reached out and said if we do find the leak we will pay it, but if there’s not a leak found which this water has obviously not been used, because where would you store 190,000 gallons of water?" said Gallahar.  

We're told four other customers also received unusually high water bills from the company this month. The employee we spoke to says the company serves 1,300 customers, and at least 10 of them have high bills each month. 

Channel 3 also reached out to the water company's Board Chairman, Tim Mason, who says they have a policy that states if a water meter is checked and proved effective the customer must pay the full bill. However, a customer can arrange payments over time with no extra charges. 

Gallahar and her boyfriend aren't sure what they're going to do, but they're searching for answers. 

"All they're telling us is pay it or we'll cut it off. You're putting us between a rock and a hard place. I need some justification of the water usage. That's all I'm asking for," said Gallahar. 

Georgia residents can file a complaint against their utility company online. For more information, click here

WEEKLY CIRCULARS
  • NewsMore>>

  • Water rescues and flooded roads in Hixson on Tuesday

    Water rescues and flooded roads in Hixson on Tuesday

    Tuesday, April 24 2018 9:10 PM EDT2018-04-25 01:10:36 GMT

    The Channel 3 Storm Alert team measured at least 6 inches of standing water on the road on Winding Hills Lane in Hixson at 11:00 a.m. Tuesday. However, closer to a property owner's fence, it looked like closer to a foot. 

    More

    The Channel 3 Storm Alert team measured at least 6 inches of standing water on the road on Winding Hills Lane in Hixson at 11:00 a.m. Tuesday. However, closer to a property owner's fence, it looked like closer to a foot. 

    More
  • Opioid treatment gap in Medicare: methadone clinics

    Opioid treatment gap in Medicare: methadone clinics

    Tuesday, April 24 2018 3:56 AM EDT2018-04-24 07:56:11 GMT
    Tuesday, April 24 2018 8:57 PM EDT2018-04-25 00:57:32 GMT
    (AP Photo/Kevin D. Liles, File). FILE - In this March 7, 2017, file photo, the CEO of a methadone clinic holds a 35 mg liquid dose of methadone in Rossville, Ga. The drug is the oldest and most effective of approved medications used to treat opioid add...(AP Photo/Kevin D. Liles, File). FILE - In this March 7, 2017, file photo, the CEO of a methadone clinic holds a 35 mg liquid dose of methadone in Rossville, Ga. The drug is the oldest and most effective of approved medications used to treat opioid add...
    Opioid overdoses killed 1,354 Americans ages 65 and older in 2016, but Medicare doesn't cover the oldest proven treatment for opioid addiction: methadone.More
    Opioid overdoses killed 1,354 Americans ages 65 and older in 2016, but Medicare doesn't cover the oldest proven treatment for opioid addiction: methadone.More
  • Waffle House hero honored by Tennessee legislature

    Waffle House hero honored by Tennessee legislature

    Tuesday, April 24 2018 7:16 AM EDT2018-04-24 11:16:59 GMT
    Tuesday, April 24 2018 8:34 PM EDT2018-04-25 00:34:50 GMT
    James Shaw Jr. was honored at the TN Capitol on Tuesday. (WSMV)James Shaw Jr. was honored at the TN Capitol on Tuesday. (WSMV)

    The resolution reads, "If a hero is 'a person noted for courageous acts or nobility of character,' then James Shaw Jr. is a hero twice over, for he has demonstrated both his courage and character in a manner few could ever attempt to emulate."

    More

    The resolution reads, "If a hero is 'a person noted for courageous acts or nobility of character,' then James Shaw Jr. is a hero twice over, for he has demonstrated both his courage and character in a manner few could ever attempt to emulate."

    More

Weather

Powered by Frankly