UPDATE: The Hamilton County Emergency Communications District says the problem of 911 calls being misrouted to other 911 call centers around the state has been resolved. 

A software update performed by a contractor may have been the culprit. At least 15 counties were affected by the outage.

Some calls were routed to the wrong county, but in most instances, 911 operators were able to re-route the call to the proper county.

“By all indication, it appears that this issue has been resolved and 911 calls are being routed to the proper 911 center”, advised John Stuermer, Executive Director for the Hamilton County 911 Center.  “At this time we ask that all emergency calls be placed through calling 911”. 

The affected counties/agencies were:

  • Bledsoe CountyBradley County
  • Bristol PD
  • Cleveland-Bradley Comm. Ctr.
  • Hamblen 911
  • Hamilton County
  • Hawkins County 911
  • Houston County
  • Humphreys County
  • Humphreys County ECD
  • Jefferson County
  • Knox County
  • Marion County
  • Maury County
  • McMinn County
  • Mountain Central E911 Center
  • Overton-Pickett ECD
  • Rutherford County
  • Scott County
  • Sequatchie County
  • Sevier County
  • Stewart County
  • Sullivan County
  • Washington County
  • Wayne County
  • Wilson County

Any inquiries into this matter should be made through the Tennessee Emergency Communications Board at 615.741.2241 or click here to send an email.

PREVIOUS STORY: The Hamilton County Emergency Communications District says that multiple 911 centers across Tennessee are having their 911 calls misrouted to other 911 centers in the state. 

Officials say the centers affected are Bradley County, Bristol PD, Hamilton County, Hawkins County 911, Jefferson County, Knox County, Marion County, Maury County, McMinn County, Mountain Central E911 Center, Sequatchie County, Sevier County, Sullivan County and Washington County. 

AT&T is working on the problem.

Until the problem is fixed, in the case of an emergency Hamilton County residents should call (423) 622-0022 instead of 911.

Stay with WRCBtv.com for updates to this story.