Extra charges pending for some city sewer customers - WRCBtv.com | Chattanooga News, Weather & Sports

Extra charges pending for some city sewer customers

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CHATTANOOGA, TN (WRCB) -

You might want to double check your sewer bill this month. Some Chattanooga residents may have extra charges this month on their bank statements. Some customers were charged 11 times more than usual. City officials say they are dealing with the problem, and ask for patience as they work to resolve it. 

Many residents typically pay $17 to $20 a month in sewer fees. But for almost a hundred families, that monthly bill included an eye-popping surprise. 

On online bank statement 11 Chattanooga sewer charges are pending. Some one hundred customers got bills showing they owed eleven times the usual amount.  City officials said there are two ways this could have happened. “One could be if you went over the phone and paid with credit card or if you went on our website and you paid with a card,” said City Treasurer Theresa Lee.

City Treasurer Theresa Lee said a glitch in the software is to blame. During the processing period the payment file replicated. “Over the weekend our vendor that handles that for us had a server upgrade and that upgrade created multiple issues that were debiting several times.”

This is the first time it happened in the City of Chattanooga. Although the charges were never processed it did cause issues with customers' debit cards. “It is similar to if you went to a grocery store and it swiped your card twice. It puts a hold on your account.”

If your bank account was overdrawn the software company plans to pay for the inconvenience. If you have any questions about your sewer bill you can call (423)-643-6311.

If you have any questions about your bill, please call 423-643-7262.

If you have questions about service issues, 423-643-6311 (311).

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