Michael Varnell is one hundreds without a drop from the faucet Friday morning. He immediately called Tennessee American Water Company.

“It was tough this morning, you wake up in the morning at 6 am and you don't have any water,” said Michael Varnell.

Crews arrived to find an 8 inch line broken. 

“It really could be multiple things. It could be weather related. Anytime it gets hot and cold the ground will sometimes contract and expand, sometimes causing the water pipes to shift," said Casey Allen, Operations Superintendent, Tennessee American Water Company.

“We got a lot of hydrants opened at this time trying to push the water flush it out of the system, get all of the air out. And once all the air gets out of the water lines, they will be completely restored,” said Allen.

After spending hours working on the line crews finally put down a new pipe with a valve. Tennessee American Water says this iron should do the job.

“They will be able to enjoy their Friday, Saturday without any interruptions,” said Allen.

Something Michael Varnell says he's looking forward to after going a day without water.

“I’m just glad the water is back on. I appreciate it getting taken care of today,” said Varnell.


The break occurred Friday morning between Cory Lane and Skyline Drive. Crews spent the day working to repair the line and restore water to customers along Igou Gap Road, North Concord Road and Gunbarrel Road.

A spokesperson for Tennessee American Water tells Channel 3 repairs will continue over the weekend. The break forced significant excavation work along the roadway. For that reason, the city has closed that stretch of Igou Gap Road until Monday. Repairs will continue through the weekend, weather permitting. Detours have been posted. Affected customers will experience low water pressure or no water during the repair. Tennessee American Water said, they apologize for the inconvenience, but their crew is working as safely and quickly as possible until the job is done and water is restored. 

For more information and a map of the closure, visit here.

Stay with Channel 3 for more on this developing story.