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Clearinghouse Satisfaction Tied to Support, Not Tools

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KLAS report looks at differences in clearinghouse market.

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OREM, UT, July 08, 2014 /24-7PressRelease/ -- A new clearinghouse report indicates that service and support play a larger role than tools sets in provider satisfaction, contrary to the commonly held perception. This and other key findings were revealed in the latest KLAS report, entitled "Ambulatory Clearinghouse 2014: Choosing between Strong Performers."

"This is the first time we compared provider feedback about ambulatory clearinghouse vendors from large and small practices," said report author Jared Dowland. "Our interviews revealed that the differences in provider satisfaction in both segments lie much more in the support received from vendors rather than in their tools."

As part of this study, KLAS interviewed large and small practices across the country about their clearinghouse solutions. The products reviewed included systems from Allscripts, Availity, Capario, Emdeon, Gateway EDI, GE Healthcare, Navicure, Office Ally, Optum, Practice Insight, RelayHealth and ZirMed.

For more detailed information on each vendor's performance and on the KLAS report "Ambulatory Clearinghouse 2014: Choosing between Strong Performers," visit KLAS online at The report is available to healthcare providers and vendors. Providers receive a significant discount off the standard retail price or can receive a complimentary summary report in exchange for a survey about one of their current suppliers.

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment and infrastructure systems to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving supplier performance. KLAS was founded in 1996, and their staff and advisory board average 25 years of healthcare information technology experience.

Follow KLAS on Twitter at

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