Overpay? What to do when a store overcharges you - WRCBtv.com | Chattanooga News, Weather & Sports

Overpay? What to do when a store overcharges you

Posted: Updated:

NBC News 


It's not unusual for the price at checkout to be different than that on the shelf tag. Last year, North Carolina's Department of Agriculture and Consumer Services fined six local retailers, including outposts of Walgreens, Dollar General, Advance Auto Parts and Walmart, among others, for failing price-check accuracy inspections. In June, Whole Foods agreed to pay an $800,000 settlement after a yearlong California investigation found it was charging more than the advertised price on some items.

Whole Foods, in an open letter to its customers, said its pricing during the period in question was almost 99 percent accurate. "We go to great lengths to ensure our pricing is accurate, and we corrected these pricing mistakes as soon as we learned of them," a spokesman told CNBC.

Stores typically aren't trying to pull a fast one for illicit profit. "There's just so many moving parts, so many products and sales, that it's hard to keep up with," said Teri Gault, founder of TheGroceryGame.com.

Shoppers' best recourse is to point out the discrepancy at the register before paying, but even after the fact, there's usually plenty that can be done about an overcharge. Or even the possibly more annoying price drop shortly after purchase. 

A refresher on store policy and state law can yield results. Chains including Publix, Safeway and Harris Teeter have policies offering shoppers some overcharged products for free, said Gault. State laws may also entitle you to more than the difference between the correct and charged price. Michigan, for example, tacks on a bonus of up to 10 times the difference — a minimum of $1 and a maximum of $5.

There can also be recourse from your credit card issuer. The Fair Credit Billing Act gives cardholders the ability to dispute recent charges, including those in the wrong amount (say, if a restaurant inadvertently turned the $46 tab into a $460 one).

Several issuers, including Discover, Citibank and MasterCard, also let users file for a price adjustment if they spot a better deal on that item within a set period — although limitations on the number of claims each year make this a better option on pricier purchases.
  • NewsMore>>

  • Volkswagen sells record 10.74 million vehicles in 2017

    Volkswagen sells record 10.74 million vehicles in 2017

    Wednesday, January 17 2018 10:04 AM EST2018-01-17 15:04:30 GMT
    German automaker Volkswagen recorded record sales of 10.74 million vehicles last year, boosting its bid to hold onto the title of world's largest automaker.More
    German automaker Volkswagen recorded record sales of 10.74 million vehicles last year, boosting its bid to hold onto the title of world's largest automaker.More
  • EPA eases path for new chemicals, raising fears of health hazards

    EPA eases path for new chemicals, raising fears of health hazards

    Wednesday, January 17 2018 9:34 AM EST2018-01-17 14:34:29 GMT

    The Environmental Protection Agency is shifting course under the Trump administration on how it assesses new chemicals for health and environmental hazards, streamlining a safety review process that industry leaders say is too slow and cumbersome. 

    More

    The Environmental Protection Agency is shifting course under the Trump administration on how it assesses new chemicals for health and environmental hazards, streamlining a safety review process that industry leaders say is too slow and cumbersome. 

    More
  • North Korea to send 230-member cheering squad to Olympics

    North Korea to send 230-member cheering squad to Olympics

    Wednesday, January 17 2018 8:54 AM EST2018-01-17 13:54:24 GMT

    North Korea plans to send a 230-member cheering squad as part of its delegation to next month’s Winter Olympics in South Korea, officials said Wednesday, as South Korea’s president announced his support of a proposal for the rivals’ first unified Olympic team. 

    More

    North Korea plans to send a 230-member cheering squad as part of its delegation to next month’s Winter Olympics in South Korea, officials said Wednesday, as South Korea’s president announced his support of a proposal for the rivals’ first unified Olympic team. 

    More
Powered by Frankly