"Mystery Damage" on a new vehicle
Deena Olivas' new 2013 Nissan Maxima looks to be in perfect shape, but now she worries looks can be deceiving.
She took the car in for warranty work when she noticed something wrong with the sealing around the hood.
"It was really wavy. I asked them to check it out and they sent it to their body shop. They came back with the report of all the damage previous."
The dealer-approved body shop told Olivas her new car was not perfect.
Channel 3 obtained a copy of the body shop receipt.
It states the car has had "front end repair," there are "loose bolts" and the color of the paint doesn't match.
This is the same receipt billed to the dealer Mountainview Nissan.
"I purchased the car brand new with just and this had to be done before I purchased it."
When you look at the bill of sale for the car, it states the vehicle is brand new with only fifteen miles on it.
Olivas filed a claim with Nissan Consumer Affairs and the investigation revealed no error from the manufacturer.
A corporate spokesperson for Nissan says they inspect all vehicles before they leave the factory and when they arrive at the dealer.
The local general manager at Mountainview Nissan tells Channel 3 they have no record of damage on the lot, but agreed to make this right for the customer.
Channel 3 checked the Carfax report and there is no record of damage.
"I am just like, why me," says Olivas. "Here I am stuck with a car that has had prior damage and I paid quite a bit of money for it."