American Airlines computers restored, residual delays expected - WRCBtv.com | Chattanooga News, Weather & Sports

Visit NBCNews.com for breaking news, world news, and news about the economy

American Airlines computers restored, residual delays expected

Posted: Updated:
Source: NBC Source: NBC

CHATTANOOGA, TN (AP/WRCB) - American Airlines grounded flights across the country Tuesday because of an outage of its main reservations system. Thousands of passengers were stranded at airports and on airplanes.

Computer systems were restored just before 5 p.m. but residual delays were expected.

The 5:40 p.m. arrival of the AA flight from Dallas to Chattanooga is cancelled as well as the 6:10 p.m. Chattanooga to Dallas flight for Tuesday. The 1 p.m. arrival from Dallas to Chattanooga is delayed to 6 p.m.

View other flight statuses here.

A spokesman for the Federal Aviation Administration said American asked to halt its flights until 5 p.m. EDT. The ripple effect will continue.

Flights into American's five biggest cities - New York, Dallas, Los Angeles, Chicago and Miami - are stopped until 5:30 p.m. EDT.

"Any American plane sitting on the ground anywhere in the U.S." won't be taking off, said FAA spokesman Lynn Lunsford.

Flight-tracking service FlightAware estimated that about 900 flights would be delayed if American resumed flying at 5 p.m., and the cascading effect would cause another 800 delays Tuesday evening because planes and crews wouldn't be where they were needed.

Customers couldn't make reservations or rebook if their flight was cancelled. Passengers described long airport lines and frustration at the lack of information from airline employees.

"Tensions are high. A lot of people are getting mad. I've seen several yelling at the American agents," said Julie Burch, a business-meeting speaker who was stuck at Dallas-Fort Worth International Airport waiting for a flight to Denver. "Nobody can tell us anything."

Terry Anzur, a TV news consultant from Los Angeles who was also stranded at DFW, said American Airlines gate employees were doing everything the old-fashioned, manual way because their computers were useless.

"No one at the counter can do anything. They can't check people in," Anzur said. "The airline is at a dead halt."

American's problems on Tuesday were reminiscent of what United Airlines passengers endured on several days last year. United experienced computer glitches after combining its reservations system with that of Continental after the two airlines merged. On one day in August, 580 United flights were delayed and its website was shut down for two hours. Another outage in November delayed 636 flights.

As with the United meltdowns last year, American Airlines passengers used social media to flood the airline with complaints.

"We are working to resolve this issue as quickly as we can, and we apologize to our customers for this inconvenience," said Andrea Huguely, a spokeswoman for the airline.

Huguely said all flights would be held on the ground until Tuesday afternoon, when she promised the airline would provide an update.

The airline was offering free reservations changes and refunds for stranded passengers. But Huguely said American couldn't process those changes until the reservations system was fixed.

___

AP Airlines Writers Scott Mayerowitz in New York and Joshua Freed in Minneapolis contributed to this report.

David Koenig can be reached at http://www.twitter.com/airlinewriter

Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

  • NewsMore>>

  • Tornado slams Virginia campground; 2 dead

    Tornado slams Virginia campground; 2 dead

    Friday, July 25 2014 12:45 AM EDT2014-07-25 04:45:05 GMT
    Albert Thorn awoke in his rental cottage Thursday to the sound of heavy rain and wind. Then, there was screaming. Within minutes, the sky turned dark, cellphones pinged with emergency messages and a tornado tore...More
    Albert Thorn awoke in his rental cottage Thursday to the sound of heavy rain and wind. Then, there was screaming. Within minutes, the sky turned dark, cellphones pinged with emergency messages and a tornado tore through a...More
  • Chickamauga man delivers winning bid to buy Cleveland speedway

    Chickamauga man delivers winning bid to buy Cleveland speedway

    Thursday, July 24 2014 10:36 PM EDT2014-07-25 02:36:54 GMT
    CLEVELAND, TN (WRCB)--- It took nearly three years to get Cleveland's motor speedway to the auction block, and only a few minutes to close the deal.North Georgia's Al Chapman tendering an $807,100 bid late Thursday afternoon to buy the track and adjoining 25 acres of property, lock, stock and barrel." I just hope and pray they keep it open that we can come back and enjoy this track," opines Jackie Taylor, a racing fan from neighboring Polk County.When asked if he plans to keep the track a rac...More
    CLEVELAND, TN (WRCB)--- It took nearly three years to get Cleveland's motor speedway to the auction block, and only a few minutes to close the deal.North Georgia's Al Chapman tendering an $807,100 bid late Thursday afternoon to buy the track and adjoining 25 acres of property, lock, stock and barrel." I just hope and pray they keep it open that we can come back and enjoy this track," opines Jackie Taylor, a racing fan from neighboring Polk County.When asked if he plans to keep the track a rac...More
  • Motorists: Road work this weekend and into next week

    Motorists: Road work this weekend and into next week

    Thursday, July 24 2014 8:40 PM EDT2014-07-25 00:40:13 GMT

    Motorists should use caution in construction zones and obey speed limit notices which may change in those zones to keep workers safe.

    More

    Motorists should use caution in construction zones and obey speed limit notices which may change in those zones to keep workers safe.

    More
Powered by WorldNow
Can't find what you're looking for?

WRCB-TV
900 Whitehall Road
Chattanooga, TN 37405
(423) 267-5412

WRCB Jobs EEO | FCC Public Files

Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and WRCB. All Rights Reserved. For more information on this site, please read our Privacy Policy and Terms of Service.