BB&T outage caused by internal computer issue - | Chattanooga News, Weather & Sports

BB&T outage caused by internal computer issue

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CHATTANOOGA, TN (WRCB) -- Some BB&T customers had a bit of a scare this weekend when an outage caused their accounts to show a zero balance.

BB&T spokesperson Martha Wallen said in a statement the outage was caused by an internal computer issue that affected access to accounts. The glitch impacted ATM, mobile and online systems.

Customer accounts showed a zero balance, but BB&T says the actual balances were not affected. 

Several of our viewers say they experienced some issues with their accounts. One viewer says her card was denied, the balance showed zero and the 1-800 number wouldn't work.

"Tried to use our card and it was denied. Checked our account and it said zero balance. Customer service lines were shut down because so many people were calling. Switching on Monday," says Hailey Crump.

Not everyone experienced problems, however.

"Checked my account yesterday and all was well. Seeing so many people had problems I am glad I don't live off that account," says Amanda Jackson.

BB&T says the outage was repaired within a few hours.

They also said clients can rest assured that BB&T will reverse any fees or charges that may have occurred as a result of this issue.




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