CHATTANOOGA, TN (WRCB) -- A recent change in the billing for sewer bill payments has created some confusion for customers in Chattanooga and nearby Rossville.
The City of Chattanooga, in a news release issued Thursday, has clarified some of the issues voiced by customers and addressed other changes in the fees and collection.
- Going forward there will not be a $3.00 fee per month for recurring payments via e-check.
- Anyone that is currently on the recurring payment program via e-checks will not have to pay a $3.00 recurring fee; anyone charged the $3.00 fee will receive a $3.00 credit to their account.
- ENCO, the billing service contractor, will reprint the back of all bills to reflect the elimination/removal of the $3.00 fee for the recurring bank draft made via e-check. (after the existing stock is used) However the front of the invoice will include a note that states - there is not a $3.00 fee for payments fee via e-check. There will still be a $3.00 fee for all online, all IVR operator assisted payments and recurring payments via credit cards.
- The issue of the, "less than 15 days notice from the bill date," has been resolved. Going forward, ENCO will always have a due date of 15 days from the day the bills are mailed - which is consistent with other utility payments.
- If you pay at a payment center such as Walmart you will pay a transaction fee to the processor for making a payment. At this point in time these payment centers only take debit cards or cash and no checks or credit card. This was not a change. Please allow 3 business days for these payments to post to your sewer billing account
- There is no fee for mailing in payments with a check or a bank bill pay check initiated by the customer; please do not mail cash.
To answer other questions, contact the City of Chattanooga at 311 or (423) 425-6311).
