PHOENIX (NBC) -- Retail analysts are predicting another first this year. For the first time ever, online shopping could exceed ten percent of all holiday spending. And the folks who track these things tell us that amazon was the most visited retail site of all over the holiday weekend. But what happens after you click your mouse and make a purchase?
From the moment you checkout at amazon.com the process begins. Your item is picked, sorted, packed and shipped.?
One glance at the shelves, and it seems workers put stuff wherever they find space.?That's exactly how it works. ?
Craig Berman, Amazon vice president says "It helps associates where they don't have to worry about where they're putting things. Wherever there's space, there will be product. And it doesn't matter what is sitting next to what in each bin."?
The interesting part comes with the picking. Workers will physically pick up every item per order, and those items could be anywhere. ?
Veteran picker Jamie Mendez may cover several miles a day picking products, scanning them and sending them off to be packed and shipped. She says it's starting to feel a lot like Christmas.?
Mendez says "Definitely more picks more orders are coming in, more numbers, definitely. More energy. Yes."? As the workload increases, so does the stress.?
Sometimes items are simply too far apart to walk. ?
Amazon's biggest fulfillment center is in Phoenix. To give you an idea, it's the equivalent of 28 football fields, which explains why some employees need tricycles to get around.?
With this year's holiday season expected to be their biggest one yet. ?Amazon has brought in 50 thousand additional workers.?
An online operation that depends on the human touch to fulfill those holiday wishes.