CHATTANOOGA (WRCB) - Temus
Terry said he was fired from T-Mobile at Hamilton Place for reporting what
he calls "unethical" business practices.
"I thought it was a
mistake, and so did everyone else," said Terry. "But once other
customers started coming in the store with the same story, that's a red
He said the complaints started last
Customers claimed the store's
manager deceived them.
"They were saying things were
added to their account without their approval," said Terry.
Terry documented dozens of
complaints in emails that he shared with Channel 3.
"Commission-wise it raises him
up, numbers-wise it makes him look good in the market, he's at the top of the
game," said Terry.
The 32-year-old said he was let
go when his boss learned he had reported him to an employee integrity line.
"You start getting written up
for things, you know, you didn't do," he said. "I knew right then
they were coming after me, because I wouldn't let the issue go."
It's not just Temus Terry who won't
let it go.
"People need to know this is
going on," said Casey Clear.
Clear is one of the customers who
filed a complaint.
"Instead of $168 when I
complained in July of 2011, my bill is now $234."
Clear said she went into the store
to pay a bill and the manager suggested a new plan that would give her more
services for a lower monthly payment. All she had to do was sign a new
"I was credited for a
couple of months, but my bill was never lowered, it just looked like it,"
she said. "By the time I caught on to all, it was too late and I was
Channel 3 gave the store
manager a chance to tell his side of the story. He declined to comment when our
crew stopped by the store.
In a statement emailed to Channel 3,
a spokesperson for T-Mobile corporate wrote:
"T-Mobile believes that our
actions are guided by a strong set of Values, and our dedication to ethical
standards is recognized nationally and is something we are respected for in the
community. Our Code of Conduct offers each employee with the opportunity to
speak up and raise concerns if he or she becomes aware of any activities that
may violate the Code or other company policy. We maintain the Integrity Line
for the reporting of such concerns, which allows employees to protect
confidentiality. In respect for individuals' privacy, we are not able to
discuss this particular matter further. We take all matters involving our
Integrity Line very seriously and take prompt action where appropriate."
Casey Clear said there's been no
action taken to remedy her situation.
"I guess you could say I
signed something and took it on, but it was not explained to me, I believe, in
an honest manner," said Clear.
Clear and Terry are joining forces
in a mission to warn other customers who haven't taken the time to read the
"Always pay attention to what
you're signing," said Terry.
Terry said T-Mobile contracts come
with a 14-day grace period for customers to return a product or make a change
after signing a contract.
Terry said most customers don't
read the contract thoroughly until they see their first bill. By then it's too
late, the contract is binding.