CHATTANOOGA (WRCB)  --  Chattanooga Police are at a total loss, as to why a 14-year-old boy was shot.  The teen is in critical condition after being shot in the face. 

Channel 3 spoke with the boy's aunt Monday.  She didn't want to go on camera, but said her nephew, Malik Phillips, is doing better.

His parent's are by his side at the hospital, and his aunt says even they aren't sure what happened.

"He wasn't able to communicate with us due to the nature of his injury," says Chattanooga Police Sergeant, Jerri Weary.  "So we're working backwards on this one."

Chattanooga Police say they don't know a lot of things about the shooting.  No one apparently saw it happen. 

"He was somewhere on 4th Avenue when he was shot in the face," says Weary. 

Weary says that's when the 14-year-old made his way to 2247 East 27th Street, where he collapsed in the grass.

Phillips lives a block away and may have been heading home.  Channel 3 was there when a truancy officer from Howard High School stopped by.

Family members at the home didn't want to go on camera, but off camera say he is doing better. 

"This is his first year at Howard," says School Board Member, George Ricks.  "He's been in school for maybe three weeks."

Ricks represents Howard High School, where Phillips is a student.

"We hope everything works out for the young man," he says.  "Our prayers go out to the family." 

Ricks says school officials, like Principal, Paul Smith, spent the day talking to students.

"I'm quite sure Dr. Smith will get together with the students and talk to them about the situation,"  Ricks says.  "None of us know really what happened."

Smith plans to visit his freshman student at the hospital.  Ricks says school officials are wondering what happened.  Weary says that answer depends on the boy's recovery, and when investigators can talk to him.

"We more or less have to see what develops with his condition," she says.  "So far we have not been able to talk to him."

Phillips is in critical condition.  Police say they're also looking into the possibility that he may have shot himself.

Investigators are reaching out for help on this incident.  If you know anything, call police at 423-698-2525.