Hamilton Co. Schools apologizes for late-night call to parents - WRCBtv.com | Chattanooga News, Weather & Sports

Hamilton Schools apologizes for late-night call to parents

Posted: Updated:

By David Carroll

dcarroll@wrcbtv.com

CHATTANOOGA (WRCB)- A late-night telephone call to thousands of Hamilton County school parents has prompted an apology from the district's communications director.

One parent told Eyewitness News that she received a call at 10:40 p.m. Monday "even though I don't even have a child in the county schools any more."  She said she moved her children to a private school recently.  Another parent said she received a total of three calls on Monday, including the late call.

The call was in reference to a community meeting to be held tonight (Tuesday) at Ooltewah High School, scheduled to begin at 6:00 p.m.  Superintendent Dr. Jim Scales is scheduled to speak about upcoming test scores and new state standards.

Danielle Clark, spokesperson for the school district sent out this letter Tuesday morning to the schools in District 9, from which parents were invited to attend the meeting:

"(Monday) night I received word that a Connect Ed call about tonight's community meeting at Ooltewah HS was going out very late. This should not have happened as the call was scheduled for 8:00 p.m. and should have completed by 8:30 p.m.

We have contacted the company that handles our automated call system and found out that they had issues with their servers last night. As a result, calls were delayed for several hours and multiple calls were sent out.

We apologize for the inconvenience this caused. Please know we are very aware of time and make every effort to send calls before 8:30 p.m. (except in cases of emergencies.)

We are working with the company to put in safeguards to ensure that this does not happen again. I have received calls and emails this morning about this. Please extend our apologies to staff, parents and community members who received the late calls."

  • School PatrolMore>>

  • CGLA earns national "Innovation and Change" Award

    CGLA earns national "Innovation and Change" Award

    Thursday, June 22 2017 5:24 AM EDT2017-06-22 09:24:04 GMT
    Dr. Elaine Swafford receives CGLA award from Dr. Jill BercowiczDr. Elaine Swafford receives CGLA award from Dr. Jill Bercowicz

    The often-honored Chattanooga Girls Leadership Academy (CGLA) has earned more national recognition.

    More

    The often-honored Chattanooga Girls Leadership Academy (CGLA) has earned more national recognition.

    More
  • SCHOOL PATROL

    23 teachers participate in ArtsBuild Leadership program

    23 teachers participate in ArtsBuild Leadership program

    Thursday, June 15 2017 4:41 PM EDT2017-06-15 20:41:16 GMT

    The summer Institute gave Pre-K-12 teachers and administrators the opportunity to gain a more in-depth understanding of the role the arts play in the greater Chattanooga area.

    More

    The summer Institute gave Pre-K-12 teachers and administrators the opportunity to gain a more in-depth understanding of the role the arts play in the greater Chattanooga area.

    More
  • Frazier family donation benefits Soddy Elementary students

    Frazier family donation benefits Soddy Elementary students

    Tuesday, June 13 2017 4:34 PM EDT2017-06-13 20:34:06 GMT
    Soddy Elementary School students are benefiting from a sizable donation from a local family.  The Fraziers were an important part of the Soddy Daisy community.  They loved one another, loved the people around them and loved the Soddy community in which they lived.  Almeda Frazier passed away in November 2012 and Earl Leander Frazier passed almost 3 years later in October 2015. After Earl Lee’s passing, Soddy Elementary learned more of their love and commitme...More
    Soddy Elementary School students are benefiting from a sizable donation from a local family.  The Fraziers were an important part of the Soddy Daisy community.  They loved one another, loved the people around them and loved the Soddy community in which they lived.  Almeda Frazier passed away in November 2012 and Earl Leander Frazier passed almost 3 years later in October 2015. After Earl Lee’s passing, Soddy Elementary learned more of their love and commitme...More
Powered by Frankly