Hamilton Co. Schools apologizes for late-night call to parents - WRCBtv.com | Chattanooga News, Weather & Sports

Hamilton Schools apologizes for late-night call to parents

By David Carroll


CHATTANOOGA (WRCB)- A late-night telephone call to thousands of Hamilton County school parents has prompted an apology from the district's communications director.

One parent told Eyewitness News that she received a call at 10:40 p.m. Monday "even though I don't even have a child in the county schools any more."  She said she moved her children to a private school recently.  Another parent said she received a total of three calls on Monday, including the late call.

The call was in reference to a community meeting to be held tonight (Tuesday) at Ooltewah High School, scheduled to begin at 6:00 p.m.  Superintendent Dr. Jim Scales is scheduled to speak about upcoming test scores and new state standards.

Danielle Clark, spokesperson for the school district sent out this letter Tuesday morning to the schools in District 9, from which parents were invited to attend the meeting:

"(Monday) night I received word that a Connect Ed call about tonight's community meeting at Ooltewah HS was going out very late. This should not have happened as the call was scheduled for 8:00 p.m. and should have completed by 8:30 p.m.

We have contacted the company that handles our automated call system and found out that they had issues with their servers last night. As a result, calls were delayed for several hours and multiple calls were sent out.

We apologize for the inconvenience this caused. Please know we are very aware of time and make every effort to send calls before 8:30 p.m. (except in cases of emergencies.)

We are working with the company to put in safeguards to ensure that this does not happen again. I have received calls and emails this morning about this. Please extend our apologies to staff, parents and community members who received the late calls."

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