CHATTANOOGA (WRCB) -- A Chattanooga man faces kidnapping charges after becoming irate over a furniture order and pulling a gun on two delivery men.

Marcus Sims says his 76 year-old neighbor has lived on Saint Paul Street for as long as he can remember.

"He's a great neighbor, he's been retired for a few years," said Sims, "if you needed anything, he's the guy you wanted to talk to."

That's why Sims was so surprised to hear Thomas Gunn was arrested for kidnapping two men.

"I was beyond surprised," said Sims.

Chattanooga Police say two men from Knoxville delivered an order from Select Comfort to Gunn's home Saturday.

When Gunn realized the order was incomplete he told the men no one was leaving alive unless the mistake was corrected.

Officers say Gunn took a handgun from a desk drawer, handed the delivery men his car keys and ordered them to drive him to the mall.

"He demanded that they drive him to Hamilton Place Mall to speak with the store manager in order to get it corrected," said Sgt. Jerri Weary.

Police intercepted the trio before they made it inside the mall. Gun was taken into custody.

Officers searched his Ford Escape and found the gun in the glove box.

Gunn was charged with kidnapping, assault, and unlawful possession of a weapon.

"It's unfortunate that this incident happened, especially given the age of Mr. Gunn," said Weary. "We believe he was probably more frustrated than anything, but to take matters into your own hands and go to this extreme is highly unacceptable."

Sims agrees, but hopes the community won't paint his childhood hero as a criminal - rather a war veteran who got confused and made a bad decision.

"He's been a wonderful neighbor," said Sims, "and I still consider him a wonderful neighbor."

Gunn was released on a $90,000 bond.

He will head to court September 27th.