The soup mix is packed in a 2.18 oz (62 g) pouch. Its UNIT UPC is 4800170660 (located on the back of the pouch under the bar code). The recall includes all "BEST-IF-USED-BY" dates (located on a panel next to the UPC). The product was distributed nationwide.
Consumers who have the recalled soup mix are asked to discard it and call 877-270-7412, which is operational 24 hours a day, for information on the recall and to request a full refund. A company consumer services representative is available between 8:30 AM and 6:00 PM EDT. No other Knorr® products are affected by this recall.